The War Z (WarZ?) has been stealing headlines lately, bucking the old adage of “all publicity is good publicity.” This is the second time in recent history that I’ve seen complaints about a Steam Greenlight game that wasn’t quite “baked” before it was offered for sale. It seems that Steam has a long way to go with vetting this particular feature – people have certain expectations when it comes to games purchased on Steam, and these “beta” quality Greenlight releases aren’t measuring up.
Valve is usually pretty firm on their “All Sales Final” policy, but in this case they’re biting the bullet and letting people get refunds:
For its part, Valve apologized for letting The War Z onto its service before fully vetting it. “From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam,” a spokesman told Ars. “Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here.”
So, if you feel duped by WarZ on Steam, try submitting a ticket with Valve and they’ll (hopefully) refund your money.